We answer every email promptly, and always send email confirmations and tracking numbers with every order.
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In order to ensure that our correspondence reaches your inbox, please add the following to your address book or white list:
@hookedontronics.com
This will help prevent our emails from being misplaced in your Bulk/Junk/Spam folder.
You may also adjust your spam settings, or follow the instructions from your email provider on how to prevent our emails from being marked as Bulk/Spam/Junk.
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General information and policies
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Our pledge to our customers
We, at HookedOnTronics, offer only internationally recognized name brand products. All products sold by us are brand new, factory fresh, first quality (unless otherwise specified in the description). We work hard to obtain the highest technology products at the lowest prices from a variety of suppliers so that we may pass them on to you.
We complete our vast array of services by offering worldwide shipping.

For Additional info, please contact our Customer Service & Support dept.
by email.

Hours of operation: 10:00AM-5:30PM (EST) MONDAY-FRIDAY
Satisfaction and Privacy Guarantee
We are 100% committed to keeping you, our customer, satisfied. If, for any reason, you are not 100% satisfied with your purchase, we will gladly issue a Return Authorization for exchange or credit, when requested within 30 days of shipping date.

Exceptions and exclusions apply, please read the returns and warranty information below.

When shopping with us, your privacy is 100% protected. Our state of the art server employs the latest SSL (Secure Socket Layer) encryption technology. Your personal information is encrypted so no one will be able to read it over the Internet. Your information is also protected by the highest industry-standard firewalls, and other cutting edge security products, to ensure your privacy.
Payment methods
USA buyers:

Credit Cards:
We accept Visa and MasterCard issued by a US bank. Shipping requests to an address which differs from the billing address, may be subject to additional verification and in some cases may not be accepted.

PayPal:
We ship to PayPal confirmed USA addresses only.

Cashier's Checks/Money Orders:
Must be issued by a reputable institution (EXCLUDING "CANADA POST" MONEY ORDERS).

Wire transfers:
Must be in US funds. We will email you all the instructions necessary to make the transfer.


Non-USA buyers:

Credit Cards:
We accept Visa and MasterCard from non-USA buyers who are currently enrolled in either the "Verified by Visa" or "MasterCard SecureCode" programs. Your card must be fully authenticated through one of these programs for your order to be accepted. Those cards which are not authenticated will be rejected.

PayPal:
Accepted from the following countries with a confirmed shipping address:
Australia Germany New Zealand
Austria Great Britain Norway
Belgium Greece Puerto Rico
Canada Iceland Singapore
Cyprus Ireland Spain
Czech Republic Israel Sweden
Denmark Italy Switzerland
Finland Japan UAE
France Netherlands US Virgin Islands

Wire transfers:
Must be in US funds. We will email you all the instructions necessary to make the transfer.

Cashier's Checks/Money Orders:
Must be issued by a reputable institution (EXCLUDING "CANADA POST" MONEY ORDERS).

For Additional info, please contact our Sales dept.
by email.
Orders
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order, to accept or decline your order for any reason.

Order Cancellation::
If for any reason you wish to cancel an order, please contact our Customer Service dept. by email. "Special order" items, may be assessed a cancellation fee. When an order has already been shipped, our regular return policy will take effect. Ebay orders may NOT be cancelled, per Ebay's legal terms and agreements.

Merchandise shipped by trucking company CANNOT be cancelled or refused once shipped. Returns for refund or exchange are NOT accepted (we may refuse your return or charge for return shipping).

International Orders:
Please note that any import fees such as customs, duties, brokerage fees, or others, are not covered by your shipping cost. It is the buyer's responsibility to be aware of these charges and pay for them upon arrival.
Most of the products we sell are US products made for sale in the US only. This addresses several issues: The voltage is 100-120v, not 220-240v as in many international locations. Most items purchased from us will not have warranty coverage out of the US. Car radio products receive different tuning than in most countries. It is the buyer's responsibility to be aware of this or any other pertinent information.
Returns and Exchanges
All products sold by us are covered by our Return Policy. We accept Merchandise for return within 30 days of the original invoice date. Your purchase maybe returned for refund or exchange for the same or a different item. All returns require an RMA# (Return Merchandise Authorization), and the following terms must be met:

- In the case of any product(s) being returned for any reason, the returned item(s) must be complete, in original factory condition and in re-saleable condition, with all packaging materials, inserts and manuals, blank registration card(s), intact UPC codes, all accessories and software. When the item is shipped back to us it MUST be double boxed. Please do not tape or write anything on the item or its original packaging! We reserve the right to refuse a return on any product that does not meet these requirements.

- Please do not return a package until you have obtained RA #. Any item returned to us without RA# will be refused and returned to sender. Be sure to properly package your return (double box) to avoid damage. We DO NOT accept any product that is returned incomplete or in a less than brand new condition as described above. Customers are responsible for shipping and insuring their package, at full value. Shipping must be with a reputable carrier with an on-line tracking system. Packages lost, stolen or damaged during a return to us are the responsibility of the customer. All items returned for repair will be returned to the customer at the customer's expense. Shipping charges will apply.

- Please do not request an RA# for defective merchandise, if you have not "bench tested" the unit and are sure the defect is associated with the unit itself. Upon receipt, our technical staff will attempt to duplicate the defect you are describing**.

Canadian buyers must ship packages back to us using Canada Postal Service only. In addition, when exchanging an item for any reason (defective, different item, etc.), the return shipping must be prepaid by the customer.

Return of defective products:
These items will be replaced (when returned within 30 days), or sent for service if returned more than 30 days from purchase date. Buyer is responsible for shipping the item back to us. Once received and evaluated for exchange, the replacement will be shipped back to the buyer at no additional costs. Non USA buyers are responsible for shipping both ways.

Return for exchange to an alternate product that is equally or higher in value:
Items returned in brand new resalable condition will not be assessed a restocking fee. Items that were sold with free shipping will have the amount paid by our company to the shipping carrier deducted from the credit amount towards the new item.

Refunds:
All returns for refund will be assessed a minimum 15% restocking fee, taken from the product's value.
All refused packages will be assessed a 7% restocking fee, taken from the product's value.
Shipping and handling charges are NOT refundable. Items that were sold with free shipping will have the amount paid by our company to the shipping carrier deducted from the refund amount.
Please allow 5-7 business days for your refund to be processed.
All refunds will be issued in the same manner that payment was received.

  • Credit Card payments will be refunded via direct credit to the same credit card.
  • PayPal payments will be refunded via PayPal to the original payee's email account.
  • Money Orders and Cashier Check payments will be issued a refund by company check.
  • Wire transfers will be issued a refund by company check in US$.
-- Original Shipping and handling charges are NOT refundable --

Holiday return policy:
Our 30 day return policy will be extended for the holiday season each year. All purchases made from Thanksgiving Day through Dec. 24th, will have until January 24th of the following year to return a purchase under our normal return policy procedures. As part of our original policy, any returns must be in brand new, resalable condition with no missing parts to be eligible.

For Additional info, please contact our returns Dept.
By email.

Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

*Currently, we do not offer any warranties for International orders.
**Merchandise returned as defective, in which the defect cannot be verified, will be returned to the buyer at his/her expense.
Warranty Information
All products sold by us are brand new, factory fresh, first quality. All the products we sell are original, unaltered, and are sold at a substantial discount over regular retail and manufacturer minimum suggested prices.
In addition, we offer factory reconditioned products. Those products are clearly marked as "Refurbished".

New products:
We offer a full 1 Year USA limited warranty. New products are warranted to be free from defects in material and functionality under normal use for a period of 1 full year from the original invoice shipping date.

Items returned for warranty service may be repaired or exchanged at our own discretion. If repair is not completed and the same item is not in stock, we reserve the right to replace the item with a similar model or issue store credit for the current value (not to exceed the original purchase price).
The cost of shipping the product to and from our warehouse upon completion of the repair or exchange, is the responsibility of the buyer.

Non-USA buyers Please note that many manufacturers provide warranty for their products in your country. Please use their local contact information for warranty issues. If for any reason you are unable to obtain service locally, our warranty will be in effect.

Cell Phones:
All sales are final. We warrant that your new purchased cell phone is free from defects. Please, check and notify us within 4 Days of receipt, if you find any malfunction. After receiving your unit and verifying the problem, we will exchange for the same item. No Substitutions or refunds allowed.

Factory Refurbished products:
We offer a 90 day limited warranty. Refurbished products are warranted to be free from defects in material and functionality under normal use for a period 90 days from the original invoice shipping date. Items returned for warranty service will be repaired by the manufacturer. If repair is not completed and the same item is not in stock, we reserve the right to replace the item with a similar model or issue store credit for the current value, but not to exceed the original purchase price.

Opened Box products:
The condition of those units is clearly marked; they are new and carry the same full 1 year limited warranty as new products. Those products have been either opened for display or returned to us for exchange and are unused. We offer an additional discount for opened box products.

New Car Subwoofers:
Those products carry the same full 1 Year limited warranty as new products. Please note: it is maintained that finding an appropriate amplifier and installation kit to power the purchased subwoofers, is the buyer's responsibility. Subwoofers that are blown or abused are not eligible for return, and are not covered by any warranty.

New Marine Electronics products:
Those products carry the same full 1 Year limited warranty as new products.
Please note: marine products are NOT water proof! Marine head units do have a certain protection that makes them resistant to water entering through its front panel. However, the entire body of the unit must be mounted such that it is protected from any splashing water.
Marine amplifiers also must be protected and installed in a dry area.
Marine speakers and subwoofers are generally very resistant to splashing water and can be installed anywhere for marine application.

TV's & monitors 21" and larger:
Those items are not returnable, and are covered solely by the manufacturer warranty.
TV's may not be returned due to a manufacturer defect. Please contact the respective manufacturer for any warranty issues. Most of the larger TV's (27" and bigger) carry an in-home warranty from their respective manufacturers. If your TV arrives with visible damage due to shipping, delivery must be refused and reported to us immediately. Once the damage is confirmed with the shipping company, an exchange will be provided.

Cables & Connectors:
Opened items cannot be returned for refund or exchange.

Extended Warranties:
Currently, we offer extended warranties (aka service plans) from USA recognized brands like Repair Master and CPS.
These are special order items and are NOT returnable.
Prior to completing your purchase, you may add the appropriate warranty to your order. You may also purchase the extended warranty up to 30 days after your initial purchase. If you are unsure as to which warranty is right for you, please email us.
Shipping
We are proud to offer worldwide shipping.

We use a variety of shipping methods that are offered by several shipping companies. We reserve the right to use any of these companies to fulfill your order, at our discretion. Please note that all orders valued over $250 require a signature for delivery.
Most 'in stock' items will be shipped the same day. Any orders placed or paid for after normal business hours will be shipped the next business day.
Orders are shipped fully insured and double-boxed for extra protection, with the exception of TV's and furniture, which are shipped ground delivery by freight truck carriers.

UPS & FedEx:
We use UPS and FedEx Services for daily pickups of our shipments. We offer all their services, domestically and internationally (where available). Our shipping charges are calculated by our 'shipping calculator'. It is at our discretion to select which shipping company will be used for the actual shipment of your order.
Note: UPS & FedEx services are all for M-F deliveries. Saturday deliveries incur an additional charge and you must contact us for a quote.

USPS:
Offered on a limited basis and not all products are eligible. If you select this method of shipping, you will be notified if your product is not eligible. Shipments made to an APO, FPO, or other military address, are NOT possible due to delayed shipping times and the lack of signature upon delivery.

Motor Freight:
We use this method of shipping for items that are either excessive in size or in weight, and are only available to the lower 48 States within the continental USA.

Additional Shipping information:
Please contact our Sales Dept. by email for your special shipping needs, or any additional information that you may require. Tracking information, wherever available, will be provided for your review on-line, by logging in to 'My Account' on our web site. Additionally, you will be notified by email when your order is shipped

Damaged Shipments:
Should your shipment arrive damaged or abused in transit, it is best to refuse it and make a notation of that fact with the delivery person. Please notify us immediately by contacting our Customer Service Department by email.

Big Screen TV's & Furniture:
Shipments of these items are made only to the 48 states within the Continental US.
These items are NOT returnable. Before signing for such a delivery, carefully examine the contents of the box for external damage or abuse. If any damage is noted, it is best to refuse the shipment. Any external damage discovered after signing for the delivery is the customer's responsibility. Most of our Big Screen TV's come with a manufacturer's, in-home, service warranty. In the event that your Big Screen TV requires service, please contact the manufacturer.

Car Audio:
Before selecting a car audio component, please make sure your selection is compatible with the car in which it will be installed and will fit in the space provided by the car manufacturer. You may email to us with any compatibility issues.

We recommend professional installation of car audio equipment to avoid inadequate handling and/or damage. We will not accept any damaged car audio that is deemed to have been improperly installed. We define "inadequate handling" and "abuse", but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former and etc.), punctured or damaged surrounds, broken speaker terminals non-PPI modifications, bent, chipped or broken frames, ripped spiders or damaged back plates. Speaker and/or Subwoofers that will be returned with any of the above problems will be considered 'out of warranty'.

We will not be held liable for incidental loss of use, installation or removal and reinstallation charges associated with defective or returned product. Products that have been improperly installed may not be covered by warranty. Units that show signs of water damage and/or corroded parts will be considered 'out of warranty'.

Any product that will be returned after they have been installed will only be exchange for the same exact model, if defective. Any cut wires will not be exchanged at all! We highly recommend that your installer BENCH TESTs all equipment BEFORE attempting to install.
Links
Some information may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that HookedOnTronics is not responsible for the operation of or content located on or through any such site.
Copyrights & Trademarks
All information and operations are done by HookedOnTronics. None of the contents may be copied or transferred for any purpose. HookedOnTronics is a trademark. All custom graphics, icons, logos and service names are trademarks or service marks of HookedOnTronics. All other trademarks or service marks are property of their respective owners. The use of any HookedOnTronics trademark or service mark without HookedOnTronics express written consent is strictly prohibited.

All product names and company logos mentioned herein are the trademarks of their respective owners. All ®REGISTERED MARKS, TRADEMARKS, TRADENAMES, SALES MARKS, © Copyright symbols indicate ownership of trade names, brands, products, and images by their respective companies, who reserves all intellectual property and other rights. No license is granted with respect to use of these rights. Use of manufacturer's name, product names, product images, or other registered trademark, patent, sales marks, where they appear here are for brand recognition and model description purposes only not to be confused with HookedOnTronics trade name or logo. WE DO NOT knowingly infringe on others established intellectual property rights.

Prices, promotions, terms and conditions are subject to change at the discretion of HookedOnTronics without notice (including after an order has been submitted). All photos are for illustration. Please note that it is possible that errors, inaccuracies or omissions may be found in product descriptions, pictures, pricing and availability, as well as our Ebay listings. We apologize for any inconvenience this may cause.

BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY ALL OUR TERMS OF USE, AS WELL AS ANY APPLICABLE LAWS.
All Prices are quoted in US Dollars.

   
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